Health Care Quality: Creating an Exceptional Experience for Our Patients and Families

Patient- (and family-) centeredness sets a goal but also a means for care coordination. The patient is a special participant of care activities, whose needs are the focus of coordinated care. When we talk about Patient and family center care, we are talking about the process to reach an exceptional experience. At the end of this presentation, participants will recognize the imperative to center on the patient. A learning health care system is one in which patients and their families are key drivers of the design and operation of the learning process.

Participants will learn that when patients, their families, other caregivers, and the public are full, active participants in care, health, the experience of care, and economic outcomes can be substantially improved. The ultimate goal is that residents will recognize that by creating an exceptional patient experience, they are creating a complete cycle of quality improvement.